Unimax Announces NumberPro – Automated Phone Number Management for Voice and UC
NumberPro unifies real time phone directory data across multiple vendors and system types into a single, easy-to-use number management application.
MINNEAPOLIS, January 15, 2015 – Unimax®, a leading provider of Unified Communications Management Software, today unveiled a new unified voice administration tool called NumberPro®.
NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers and extensions) and voice mailbox numbers to determine if they are used, available, reserved or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.
The application addresses one of the most difficult and costly voice and UC problems today: effectively managing large amounts of numbers in a dynamic environment across multiple and disparate voice and UC vendors and system types. For many organizations, this becomes an error-prone manual process using spreadsheets which rapidly results in an outdated number database, communication failures and unnecessary expense. Because of this, organizations can easily run out of numbers or unnecessarily purchase more numbers than they need. NumberPro replaces spreadsheets and other manual management techniques with a single application which automates the complex task of phone number management.
Companies using NumberPro will be able to expect many benefits: reduced operational expense, increased accuracy, improved work ticket resolution time, and greater capabilities for proactively solving problems and significantly reducing errors.
“With NumberPro, organizations can finally end the confusion and chaos of attempting to manually manage voice related numbers.” said Phil Moen, Unimax President and CEO. “NumberPro’s functionality eliminates number management problems while offering a far better alternative to spreadsheets and other manual number management methods. For example, NumberPro automatically synchronizes with your systems to insure accuracy, provides the next available number in the range needed, automatically transforms numbers and provides them in the native system format, informs you when you are running out of numbers in any given range, and insures that you don’t buy too many numbers or reuse numbers that you shouldn’t. NumberPro’s benefits are immediate and measurable. Priced at under $5,000 including installation, it’s a great tool for any organization with a lot of numbers and a must have application for companies managing thousands of numbers with more than one voice system vendor.”
“NumberPro makes the complex simple.” said Teresa Dixon, Unimax Director of Product Management. “Voice, IT, unified communications and HR teams can all benefit from NumberPro’s simple approach to number management. NumberPro can quickly and simply identify whether numbers are currently being used, available, reserved or in the aging process. This enables you to accurately identify the next available DID, phone number, extension, or mailbox number for assignment. When a voice or UC administrator needs an available number, they can easily find and select it from within a specific, customized range. This number would then be automatically marked as used. Conversely, when a representative removes a number from use on the UC system, it can be marked for aging or brought back to an available status. Similarly, numbers can be reserved indefinitely or for a set amount of time when managing special projects. It’s also easy to create custom number ranges based on specific criteria such as location, site, department, etc. Numbers purchased from the telco can be easily added to ranges at anytime regardless of their native PBX, UC or voicemail platform, system type or format (i.e. E.164). NumberPro can also automatically transform numbers to and from E.164 format, 10-digit phone number format and variable digit extensions and voice mailbox number formats. This can be done among and across multiple vendors and system types.”
Unimax believes that administering voice and UC systems can be far less complex and costly, while delivering better service levels. We simplify voice system management by providing tools for employee self service MACDs, help desk agent MACs, phone number management, automation, advanced MACD administration and much more for single and multi-vendor telecom environments.
More information can be found online at http://www.UCNumberManagement.com
Unimax has been a leading innovator of voice system management tools for over 25 years. Our extensive customer list includes both Fortune 500 and SMB companies. Our partners include brand name telecom vendors, resellers, integrators, etc. This long-standing history has provided Unimax the technical expertise and experience required to help optimize the administration and management of your communications environment.
In addition to NumberPro, our products include LineOne (self service portal for voice), HelpOne (Help Desk Application for Voice), 2nd Nature (unified MACD administration), Spotlight (advanced telecom reporting) and others.
Our products and solutions reduce operational costs, strengthen security, Increase visibility and control, and improve internal customer service. The results are immediate and measurable.
Unimax Systems Corporation is a privately held corporation based in Minneapolis, MN. For more information, please call (800) 886-0390 or visit http://www.unimax.com.
Unimax, Unimax Systems Corporation, and the Unimax logo are trademarks of Unimax Systems Corporation. All other trademarks herein are the property of their respective owners.