Create custom-designed UC solutions specific to your business.
Unimax's Professional Solutions will help you meet your specific communications objectives.Create custom communication-enabled business processes for your organization.
Unimax can create custom-designed solutions specific to your business needs. Leverage Unimax’s expertise in managing and mapping UC, PBX and voice messaging system information to create communication-enabled business processes for your organization. Virtually any application or device that relies on UC, PBX or voice messaging system data (e.g., HR, call accounting, E-911 systems, etc.) is a candidate for a Unimax Professional Solution.
Unimax also offers our standard Software Service Agreement on Professional Solutions, so your investment is protected.
Professional Solutions examples include:
Automated Workflows
Unimax offers automation solutions for workflows specific to your organization’s communications objectives. Our automated solutions reduce the time it takes to process workflows from days or weeks to seconds. Unimax’s automation solutions leverage our ability to synchronize data between UC, PBX and voicemail systems, directory systems (e.g. Microsoft Active Directory), IT service management software (e.g. ServiceNow), human resource software, enterprise resource planning applications (ERP), and other critical databases.
Examples include call accounting integration, voicemail and email distribution list management, auto attendant changes (e.g. vector changes), integration with work ticket systems and outgoing voicemail greeting selection (e.g. based on Outlook schedule).
Automating communications workflows reduces operational expense, improves internal customer service SLAs and strengthens security by reducing the number of hands involved and minimizing the places in which sensitive user information is stored and exposed.
Automated Provisioning
When a new employee joins an organization, their information is often captured in a human resources system or added to Active Directory. Unimax integrates these systems with the UC, PBX and voicemail systems so that the new employee, based on their profile and group membership, is automatically assigned a phone, voice mailbox, and other managed assets. Similarly, when an employee leaves, these assets are automatically de-provisioned, making sure they are aged for an appropriate time before being reused. This fully automated on and off-boarding process automatically configures hundreds of voice options without manual entry, redundancy, or error.
Voicemail Distribution List Management
To help, Unimax can create two types of Voicemail List Management solutions. The first enables end users to view, edit, and manage their own list membership. In the second case, lists are managed based on a given set of membership criteria. For example, if a new employee meets certain criteria, he or she is automatically added to the appropriate lists.
Unimax’s Voicemail List Management solutions will provide increased utilization and effectiveness of voicemail communications, reduced administrative and operational costs, improved accuracy and visibility of voicemail distribution lists and membership.
Auditing and Reporting
Although Unimax offers Auditing & Reporting as a service, some companies want to perform advanced voice system reporting in-house. In these cases, Unimax will work with your team to create a custom reporting solution.
Our custom Voice System Reporting solutions extract and federate data from your existing UC, PBX, voicemail and/or directory system. Data is then manipulated to produce reports that you can use to audit internal policy compliance, evaluate managed service provider performance, prepare for process automation, plan for system migration and improve productivity of existing operations.
Are we compatible?
Unimax’s software is compatible with leading telecom, and UC systems from Avaya®, Cisco®, Microsoft® (Teams®/Skype for Business®, Cloud Voice®, Active Directory®), OpenText (formerly AVST® and XMedius®) and others.
