A full range of Client Services ensures that all Unimax customers are successful.From installation to training to auditing and reporting, our Client Services team is ready to help.
Discover what Unimax’s client services can do for you and your organization.
Experience the benefits of Unimax’s Client Services and leverage our application expertise and communications experience to:
- Receive business process improvement recommendations
- Troubleshoot your Unimax applications and system environments
- Supplement your staff on a recurring or one-time basis
Learn more and discover how our Client Services team can help you succeed.
Full service installations
Installation service is available for all new Unimax customers and existing customers installing new software or major upgrades. This service includes everything needed from initial consultation to installation, configuration, and deployment. Our installation service is planned and executed using three phases:
1. Requirements gathering
2. Configure and test
3. Production deployment
Discover how Client Services can help you:
With our Site Administration options, Unimax provides outsourcing services to manage the administration of all our products, professional solutions, and associated processes. Site Administration services include MACD project maintenance and cleanup, exception management, management of administrator roles and others, review of administrator logs for due diligence auditing and much more.
Classes include New User Training. This class covers what you need to know about your application’s framework and how to administer its managed systems. Hands-on labs are included in New User Training. They are effective in maximizing the effectiveness of the learning process. Unimax also offers a class designed specifically for System Administrators. Other classes include Train the Trainer, Upgrade Training, and New Managed System Training. Additionally, Unimax will help you design custom training classes to achieve your specific goals and objectives. Examples include training that teaches the process for setting up notifications, using user-defined fields, etc.
Auditing and Reporting
Our Auditing and Reporting services extract and federate data from existing UC, PBX, voicemail and/or directory systems. Data is then manipulated to produce reports that you can use to audit internal policy compliance, improve productivity of existing operations, evaluate managed service provider performance, pinpoint data inconsistencies and policy compliance gaps within voice operations, etc.
Although Unimax offers Voice System Auditing and Reporting as a service, some organizations want to perform advanced voice system audits and reporting in-house. In these cases, Unimax can create a custom reporting solution.
Are we compatible?
Unimax’s software is compatible with leading telecom, and UC systems from Avaya®, Cisco®, Microsoft® (Teams®/Skype for Business®, Cloud Voice®, Active Directory®), OpenText (formerly AVST® and XMedius®) and others.