A full range of Client Services ensures that all Unimax customers are successful.From installation to training to auditing and reporting, our Client Services team is ready to help.
Discover what Unimax’s client services can do for you and your organization.
When you become a Unimax customer, our Client Services team can ensure that you realize the full potential of your Unimax investment. Our support engineers and project managers continuously receive rave reviews for their expertise, dedication and responsiveness.
Experience the benefits of Unimax’s Client Services and leverage our application expertise and communications experience to:
- Receive business process improvement recommendations
- Troubleshoot your Unimax applications and system environments
- Supplement your staff on a recurring or one-time basis
Learn more and discover how our Client Services team can help you succeed.
Full service installations
Installation service is available for all new Unimax customers and existing customers installing new software or major upgrades. This service includes everything needed from initial consultation to installation, configuration, and deployment. Our installation service is planned and executed using three phases:
1. Requirements gatheringThe Unimax team will evaluate your current business processes, define the systems, identify workflows and determine installation requirements.
2. Configure and testOur technical experts will install the software in a lab or other pre-production environment and then configure, test and validate.
3. Production deploymentAs a final installation service step, we will install the software in the production environment, test, validate, train the stakeholders and deploy.
Discover how Client Services can help you:
MigrationUC, telecom and voicemail migrations are complicated. They are unlike typical IT migrations. The inherent complexity of UC and voice systems combined with a general inability to view existing data in an efficient manner and easily export that data is just one of many issues that make these types of migrations challenging. As organizations plan to migrate their UC, PBX and voicemail systems, they must carefully consider how to move and transform a significant amount of data including profile information, settings, features, functions, etc. from one vendor platform or system type to another. Unimax offers full migration services to its customers. We will plan, manage and execute your migration project from start to finish. Our migration services can reduce the risk, expense and overall complexity of your project.
Unimax offers managed services and full site administration for UC, PBX and voice messaging environments. This gives telecom and IT departments the ability to off-load administrative tasks, MACDs and maintenance associated with their UC, PBX and voicemail systems. Unimax’s Site Administration services enable you to leverage Unimax’s significant UC and voice system experience.
With our Site Administration options, Unimax provides outsourcing services to manage the administration of all our products, professional solutions, and associated processes. Site Administration services include MACD project maintenance and cleanup, exception management, management of administrator roles and others, review of administrator logs for due diligence auditing and much more.
We offer a number of training options to help our customers get the most from their Unimax products and solutions. Training can be provided either remotely or onsite. Training can be arranged according to your schedule and specific needs.
Classes include New User Training. This class covers what you need to know about your application’s framework and how to administer its managed systems. Hands-on labs are included in New User Training. They are effective in maximizing the effectiveness of the learning process. Unimax also offers a class designed specifically for System Administrators. Other classes include Train the Trainer, Upgrade Training, and New Managed System Training. Additionally, Unimax will help you design custom training classes to achieve your specific goals and objectives. Examples include training that teaches the process for setting up notifications, using user-defined fields, etc.
Auditing and Reporting
To help improve the efficiency and accuracy of current UC and telecom operations, or to prepare for large-scale changes like process automation or system migration, We offer Auditing and Reporting services. These services are available either as a standalone offering or as part of a larger Unimax implementation project.
Our Auditing and Reporting services extract and federate data from existing UC, PBX, voicemail and/or directory systems. Data is then manipulated to produce reports that you can use to audit internal policy compliance, improve productivity of existing operations, evaluate managed service provider performance, pinpoint data inconsistencies and policy compliance gaps within voice operations, etc.
Although Unimax offers Voice System Auditing and Reporting as a service, some organizations want to perform advanced voice system audits and reporting in-house. In these cases, Unimax can create a custom reporting solution.
Are we compatible?
Unimax’s software is compatible with leading UC, PBX and voice messaging communications systems from Avaya®, Cisco®, Legacy Nortel®, Microsoft®, AVST® and others.