SpotlightSpotlight is a powerful, web-based telecom dashboard that presents interactive charts, graphs, and reports from UC, PBX, voice messaging and directory systems across both single and multi-vendor telecom environments. Spotlight provides the ability to view administrative data that is unified from different UC, PBX, voice messaging, and directory system types on a single screen.
Hidden administrative data from your UC, PBX and voice messaging systems is now clearly visible.
Spotlight transforms otherwise static telecom data into stunning, interactive visualizations that can be viewed, analyzed, and shared. This advanced visibility will transform data from your communications environment into real and immediate benefits..
Get immediate answers to big questions.
Spotlight reveals hidden data that can help reduce operational costs, improve internal customer service and strengthen security.
Truly effective UC, PBX and voice messaging managers have a lot of questions. Having a way to quickly and easily find answers to these questions can make a big difference in reducing expense, strengthening security and improving internal customer service. What answers can we help you find? Here are some examples.
- How many phones and voice mailboxes do we have that are not being used? Do I need to buy more?
- How many mailboxes do I have that are uninitialized (e.g. no password, greeting, recorded name, etc.)?
- How many MACDs were processed last year per administrator, location, cluster, and tenant?
- What are the types and volumes of MACDs that we process most often?
- How many phones and voice mailboxes do we have right now?
- Which voice mailboxes are nearing capacity?
- How many employees have been assigned a phone that violates our new compliance policy?
- Which employees have international dialing turned on?
- Are the new UC, PBX and voice messaging features that we bought last year being utilized by our employees?
Spotlight’s features are your benefits.
Dozens of powerful features help you make smart decisions about your communications environment.
Graphically display information easily
Spotlight easily enables the creation of dynamic, detail-driven charts and reports in a stunning graphical presentation.
Multi-vendor and multi-system compatible
Spotlight works great in single and multi-vendor and multi-system environments.
Leverage all of Spotlight’s features and benefits even in complex, multi-tenant environments.
Display all data in a single chart or report
Mix and match system types on one screen or create multiple charts to do side-by-side comparisons.
Customize views of data
With Spotlight, you can customize charts and reports for specific decisions and needs.
Easily export data
Export charts as PNG, JPEG, PDF or SVG vector images for sharing in other documents.
Background data refreshes
Spotlight recognizes administrator permission levels and blocks data from unauthorized employees.
View multiple charts on a single screen
For extra convenience, choose to view a single chart or as many as nine charts on a single screen.
Drill-down or hover over charts to display details
Get a big picture view. Click or hover over chart components or click on a report record for a closer look at the details.
Sort and filter data in multiple ways
Spotlight’s versatility enables real-time sorting and filtering so you only see the data you need.
Record level permissions
Spotlight recognizes administrator permission levels and blocks the data that should not be viewed by unauthorized employees
Access and report on thousands of attributes
Create charts and reports displaying only the attributes that are relevant to your current problems and issues.
Get x-ray vision into your data.
Spotlight pulls its information from a powerful, integrated database. This database holds the data from thousands of voice system attributes across single and multi-vendor UC, PBX and voice messaging systems. Spotlight’s charts and reports can be easily configured at any time on a per user basis to display whichever attributes are required for a specific need. It’s this kind of business intelligence that can provide UC, telecom and IT departments with the timely, detailed information which is critical when making important decisions.get pricing
Say goodbye to canned reports.
Spotlight is truly unique. It stands alone with its power and versatility to easily generate unified charts and reports of multiple UC, PBX and voice messaging system types in both single and multi-vendor telecom environments. While reporting capabilities do exist in some UC, PBX and voice messaging systems, they can be cumbersome, and the data presentation is often obscure and not very useful. Spotlight goes above and beyond other reporting tools in a number of different ways:
Get field-level detail
Field-level based charts and reports expose fields such as dormant, last accessed, educator state, and many others.
Create truly custom reports
Unlike the canned reports in other tools, Spotlight lets you determine what data to report on. You are limited only by your imagination.
Simple or complex reports
Create charts and reports for single system and single-vendor or for more complex multi-vendor, multi-system, multi-tenant enterprise environments.
Report on grouped fields
View end-user managed fields like notification targets and mobility settings as a group rather than viewing each end-user individually.
Easily identify unusual data
Easily create exception reports enabling you to identify data that is not normal or falls outside of defined parameters.
View your data your way
Easily navigate between viewing charts and viewing reports to see your data however you want to view it. Spotlight leaves it up to you.
Secure viewing access
Restrict viewing access so that the wrong people don’t see the wrong data. Spotlight makes it easy to keep things confidential.
Export and share your data
Spotlight makes it easy to export charts into PNG, JPEG, PDF, or SVG vector images to include in other documents or share with others.
Drill down with interactive features
Use Spotlight’s powerful interactive functionality to hover over or click on chart and report components to drill down into the details.