Sentinel
Sentinel is a powerful, cloud-based Call, CDR, and UC analytics tool which provides searchable data, interactive charts, graphs, and reports from UC systems, SBCs, and call processors in single and multi-vendor environments. It simplifies the complexity of visualizing UC KPIs such as call volumes, license utilization, call quality, call failures and anomalies, the pace of migrations, and more. Simply put, Sentinel provides the visibility and analytics required to make better informed decisions.I can see clearly now!
Sentinel is a browser based, hosted UC and telecom Call and CDR (Call Detail Records) analysis tool. It extracts and analyses highly complex, hard to decipher hidden data associated with the flow of calls and meetings in single and multi-vendor communication environments. This data originates in your session border controllers (SBCs), call processors, and UC platforms. While this data is very difficult to comprehend, Sentinel’s powerful Processing Engine transforms it into easy-to-understand, data, charts, graphs, and reports that even non-technical stakeholders can comprehend. Being able to see this otherwise hidden data, will help you make faster and better decisions. Yes, you can see clearly now!
Analyze this! And that. And that…
Analyze data in the ENTIRE call and meeting flow.
Sentinel is all knowing and all seeing. It combines all legs of the data flows, across all participants in meetings or calls whether they begin with a collaboration client, a desk phone or an incoming customer call as they traverse call and meeting platforms (e.g. Teams, Cisco UCM, Avaya CM, etc.) and network infrastructure (e.g. SBCs) connecting to the global communication network including both the Internet and/or PSTN.
Sentinel then enriches the data by integrating with Entra ID (Azure Active Directory) or on-premise Active Directory and inventory systems to present a concise view to the users.
Administrators control users access to the Sentinel Cloud platform via robust role-based access controls (RBAC) to view and search the data in order to understand system capacities, license consumption, call quality, and event tracing.
With Sentinel’s broad data extraction, enrichment, RBAC, and a powerful search engine, you have ONE comprehensive tool to view and analyze your UC and telecom network. It will make you an instant know-it-all.
“An investment in knowledge pays the best interest.” – Benjamin Franklin
Start seeing the forest and the trees.
Use Sentinel to:
- Visualize KPIs such as:
- Call volumes
- Call quality
- Call failures (and causes)
- Anomalies (e.g. robo calls and others)
- Outages
- Identify routing problems, Network degradation
- Usage reporting
- Generate capacity assessments
- Find sensitive and confidential call records for HR and legal
- Facilitate compliance auditing
- Monitor the pace of system migrations
Benefits
Sentinel delivers big benefits. All in a day’s work.
Sentinel delivers data. Sentinel delivers knowledge and power. And, Sentinel delivers benefits. Use Sentinel’s single pane of glass to gather CDR data from multiple points in the call and meeting communication flow, quickly access and analyze data, gather historical information, search and filter, and much more to realize the following benefits. It’s all easy lifting for Sentinel.
- Save time and expense
- Make faster, better informed decisions
- Quickly identify trends and patterns
- Solve problems quickly and accurately
- Easily create reports for management
Are we compatible?
Unimax’s software is compatible with leading telecom and UC systems from Microsoft®, Cisco®, Avaya®, Zoom®, OpenText® (formerly AVST® and XMedius®), ServiceNow® (and other ITSM platforms), and others.
