LineOne
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.Off-load costly, redundant MACDs to your organization’s employees and reduce UC and telecom work tickets by up to 80%.
If you and your team are responsible for budgeting and managing UC, telecom and voicemail system expenses, driving efficiency, improving internal customer service, and strengthening security, then your strategy should include offloading costly, redundant MACDs to your employees through self service. LineOne will help you achieve all of your management objectives and more.
Real, immediate and measurable benefits.
Off-loading saves significant time and expense, while boosting service levels.
- Reduce Operational Expense – Offloading MACDs to other, less expensive areas of the organization will significantly reduce operational expense.
- Get Time Back for Busy, High-Value Engineers – Off-loading will give your engineers and administrators more time for other work and initiatives.
- Significantly reduce work ticket volume – Depending on how many MACDs you choose to off-load, your work ticket volume could be reduced by up to 80%. Imagine what you could do with the extra time!
- Improve Internal Customer Service – With off-loading, internal resolution times shrink from hours or days to just minutes or seconds. Unimax’s off-loading products enable MACDs to be processed immediately. No waiting. No work tickets.
- Strengthen Security – Unimax’s off-loading technology is secure in its own right, but it also includes many features to improve security throughout your communications environment.
Configure LineOne to work with YOUR business.
Divide and conquer.
Divide the burden of processing costly and redundant MACDs with your organization’s employees.
LineOne’s powerful features make it possible.
Configurable
Easy to access
Optional Windows® single sign-on
Easy to use
Immediate changes
Active Directory® authentication
Multi-vendor, multi-system
Multi-tenant compatible
Consistent interface
Are your highly trained administrators and engineers still resetting employee passwords and PINS?
Reset Voicemail Password. Rinse. Repeat. It’s a never ending cycle that steals time and productivity from UC, telecom and voice messaging teams every day. Fortunately, one of LineOne’s most powerful self service options is voicemail password reset. This enables your employees to easily change or reset their own voicemail password 24 hours a day from anywhere with internet access. The voicemail password reset functionality automatically verifies an employee’s identity to ensure a secure transaction. LineOne’s Password reset management functionality takes only seconds for an employee to complete, but saves you hours of valuable time for other work.
Are your highly trained administrators and engineers still resetting employee passwords and PINS?
Reset Voicemail Password. Rinse. Repeat. It’s a never ending cycle that steals time and productivity from UC, telecom and voice messaging teams every day. Fortunately, one of LineOne’s most powerful self service options is voicemail password reset. This enables your employees to easily change or reset their own voicemail password 24 hours a day from anywhere with internet access. The voicemail password reset functionality automatically verifies an employee’s identity to ensure a secure transaction. LineOne’s Password reset management functionality takes only seconds for an employee to complete, but saves you hours of valuable time for other work.
Zero employee training needed.
Yep, it really is that simple.
LineOne is easy for an employee to understand and use. It was designed with zero training in mind. LineOne provides a simple user experience that will not intimidate your employees with telecom terminology or difficult instructions they do not understand.
Off-Loading is more than software, it’s a strategy.
UC, Telecom and IT departments are busier than ever. To make things worse, there is typically a growing backlog of work tickets for simple MACDs. To help ease the pain, many UC, Telecom and IT departments have determined that developing a strategy to off-load MACDs to self service employees or the Help Desk could offer significant benefit.
Unimax’s LineOne and HelpOne products are the answer. They off-load a high percentage of everyday MACDs. This enables high value administrators and engineers to focus their time on more complex work tickets and important strategic initiatives. There are no other products in the industry that enable immediate changes to so many UC, phone and voicemail settings across so many vendor systems all on a single screen. The big winners here are UC, telecom and IT managers who are responsible for budgeting, cost reduction and finding the time to get everything done. Employees win big too. They are able to benefit from significantly improved response times.
Are we compatible?
Unimax’s software is compatible with leading telecom and UC systems from Cisco®, Avaya®, Microsoft® (Teams®/Skype for Business®, Active Directory®), OpenText (formerly AVST® and XMedius®), ServiceNow (and other ITSM platforms), Genessys, Zoom, and others.
