Unimax provides a UC Management Software Suite that includes products for unified provisioning and moves, adds, changes, and deletes (MACD) administration, self service employee MACDs, help desk agent MACDs, phone number and DID management, automation, system migrations (between Cisco, Microsoft Skype for Business/Teams, Avaya/Nortel, etc.), and more for single and multi-vendor communication environments.
2nd Nature enables organizations and managed service providers to unify the provisioning and management of their various UC, PBX, voice messaging, and other critical business systems by providing a single, centralized management and administration interface. 2nd Nature was designed to help your UC, telecom, and IT teams spend less time navigating through the complex administration software that came with your systems and more time managing your communications responsibilities.
LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others. Changes are immediate. No waiting. No support calls. No work tickets.
HelpOne is a configurable, web-based application which enables tier one help desk agents to immediately change an employee’s voicemail password, phone PIN, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (e.g. via phone, email, text, etc.), find me settings, and many others without the assistance of overburdened voice engineers. Changes are immediate. No waiting. No work tickets. No hassle.
NumberPro greatly simplifies the complex task of identifying, organizing, and reporting on phone numbers (such as DIDs, directory numbers, extensions and toll-free numbers) and voice mailbox numbers to determine if they are used, available, reserved, or in the process of aging, regardless of the vendor platform, number of systems, system types or number formats.
Spotlight is a powerful, web-based telecom dashboard that presents interactive charts, graphs, and reports from UC, PBX, voice messaging, and directory systems across both single and multi-vendor telecom environments. Spotlight provides the ability to view administrative data that is unified from different UC, PBX, voice messaging, and directory system types on a single screen.
Are we compatible?
Unimax’s software is compatible with leading telecom, and UC systems from Avaya®, Cisco®, Microsoft® (Teams®/Skype for Business®, Cloud Voice®, Active Directory®), OpenText (formerly AVST® and XMedius®) and others.