Powerful new web-based dashboard offers unparalleled visibility to your telecom environment.
>> MOREEmpower employees to reset their own passwords and make other changes on a self-service basis.
>> MOREAutomate complex telecom tasks such as on and off-boarding, voice mail list management and others.
>> MORE
>> Develop and deploy powerful telecom administration applications using the 2nd Nature SDK and our Web Services Foundation.
>> MOREPress Releases
Unimax Introduces LineOne – An Employee Self Service Portal for Phone and Voicemail Settings
>> READ
Unimax Introduces Spotlight - a PBX and Voicemail Reporting Dashboard
>> READ
Upcoming Events
Enterprise Connect 2012
>> READ
IAUG Global Conference 2012
>> READ
Automated Provisioning
Industry experts agree that automating repetitive and time intensive administrative tasks significantly reduces telecom expense.
Unimax offers Automated Provisioning solutions to automate telecom workflows specific to your needs and telecom environment. Our solutions reduce the time it takes to process workflows from days or weeks to minutes. We enable you to do more with less and save significant expense in the process. Unimax’s Automated Provisioning solutions leverage our ability to synchronize data between PBX and voice mail systems, directory systems (e.g. Microsoft Active Directory), human resource software, enterprise resource planning applications, and other critical databases.
As an example, Unimax offers Automated On and Off Boarding. Provisioning and de-provisioning telecom assets for new and departing employees adds a considerable expense to telecom operations. Industry analysts agree that it costs between $50 and $250 to on or off board a single employee. With Unimax’s automated on and off boarding solutions this, administration expense can be nearly eliminated.
For example, when a new employee joins an organization, his or her information is often captured in a human resources system or added to Active Directory. Unimax integrates these systems with the PBX and voice mail systems so that the new employee, based on their profile and group membership, is automatically assigned a phone, voice mailbox, or other managed asset. Similarly, when an employee leaves, changes in the human resources system automatically de-provision the telecommunications assets, making sure they are aged for the appropriate time before being reused. This fully automated on and off boarding process sets hundreds of voice options without manual entry, redundancy, or error.
Other examples of Automated Provisioning applications include:
- Voice Mail Distribution List Management
- Email Distribution List Management
- Auto Attendant Changes (e.g. vector changes)
- Call Accounting Integration
- Name Change Synchronization
- Outgoing Voice Mail Greeting Selection (e.g. based on Outlook schedule)
Automated Provisioning generates a variety of benefits for organizations. Streamlining the provisioning process reduces operational costs and risks of security breaches by reducing the number of hands involved and minimizing the places in which sensitive user information is stored or exposed.
Synchronizing user profile data reduces data inconsistencies and improves audit capabilities and inventory accuracy. Additionally, because process times are usually shortened, internal customer service is improved with quicker response times and fewer errors.
Unimax’s Automated Provisioning applications are compatible with leading PBX, voice mail, and other applications and devices from Avaya/Nortel, AVST, Cisco, Microsoft, and others.
For more information on specific system compatibility, please email us at .(JavaScript must be enabled to view this email address) for additional information.
Understand all the features and benefits of Unimax’s solutions. Email us at .(JavaScript must be enabled to view this email address) for additional information.
Visit our Resource Center to download product data sheets, white papers, and other information.
