What is LineOne?

Self Service Voicemail Password Reset and More for Avaya, Cisco, Nortel, Microsoft and AVST

LineOne is a configurable, web-based self service portal designed for employees to change their own voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (i.e. via phone, email, text, etc.), find me settings, and more. Changes are immediate. No waiting. No support calls. No work tickets. No expense.

Because LineOne offloads a high percentage of everyday administrative tasks to employees, it can reduce telecom related support calls and their related work tickets by up to 40% while saving you a significant amount of time.

One of LineOne’s most powerful features is voicemail password reset management. This feature enables your employees to easily change or reset their voicemail password 24 hours a day from anywhere with internet access. The voicemail password reset functionality automatically verifies an employee’s identity to ensure a secure transaction. LineOne’s Password reset management functionality takes only seconds for an employee to complete. Voicemail password reset is compatible with systems such as Avaya Aura Messaging, Avaya Intuity Audix, Avaya Modular Messaging, Avaya Octel Aria, Cisco Unity, Cisco Unity Connection, Nortel CallPilot, Microsoft Lync, Microsoft Exchange Unified Messaging, AVST CallXpress and others.

Configure LineOne to work with YOUR business

Not all companies want to offer the same self service options to their employees.  That’s why LineOne gives a telecom or IT administrator the ability to configure which settings can be viewed and changed by an employee together with the option of defining the help content and the field labels. Additionally, LineOne can be configured to match a company’s intranet or corporate style guide. Decisions like these should be owned by you, not your system vendor or software provider.

Works in simple and complex telecom environments

LineOne handles changes for phone AND voicemail systems in single AND multi-vendor environments all on ONE screen. For example, the user interface will look the same whether the employee is making a change on a Cisco Unity or Avaya Modular Messaging system. It can also combine phone and voicemail changes on one screen. LineOne is also platform independent and web-based. It is compatible with today’s most popular browsers including Internet Explorer®, Safari®, Firefox®, and others. Because of this, employees can make changes to their phone and voicemail settings from their office, home, or anywhere on the globe with internet access. LineOne is also mobile and works with tablet devices.

Easy for employees to use

LineOne is easy for an employee to understand and use. It was designed with zero training in mind. LineOne provides a simple user experience that will not intimidate your employees with telecom terminology or difficult instructions they do not understand.

 

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